PEAK Retail Training Program
PEAK helps individuals develop customer service, sales and leadership skills which are crucial for in-store retail associates and managers. These core skills help retail employees become more productive, valued and rewarded in their employment, which in turn provides better in-store performance. Each course is offered on a stand-alone basis, the individual courses complement one another, and the complete series offers a well-rounded training in retail customer service, sales and human resources.
PEAK Online is a self-directed, easy to use online tool that allows users to take the entire PEAK course at their own pace, any time of day.
Retail Council of Canada Member Price : $229.00 (Non - Member $359.00)
If you are not an active member of Retail Council of Canada, please contact us at email@example.com for member info and non-member pricing.
Keeping the Customer Satisfied
Topics include: Knowing Your Customer, Determining Their Needs, Meeting Their Needs, First Impressions, Building Relationships, Store Appearance, Product Displays & Signage, Employee Interaction
Managing Difficult Situations
Topics include: Communications Breakdown, Perception Problems, Lack of Knowledge/Understanding, Listening Skills, Personality Profiles, Communicating with Other People, The Energy of Emotions, Identifying Complaints or Problems, and Problem-Solving Skills
Above and Beyond
Topics Include: Job vs. Career, Satisfied Customers, Happy Employers and Fulfilled Employees
Basic Selling Skills
Topics include: Selling Cycle, Moments of Truth, Expecting a Sale, the Approach, The Sales Process, The Close, Add-Ons & Cross Promotions and Maintaining the Relationship
Psychology of Selling
Topics include: Understands Yourself, Understanding Your Customers, Communication Psychology- Buying Signals and Non-Verbal Communication
Secrets to Increased Sales
Topics include: Three Methods to Increase Sales, Knowing the Products, Selling the Features and Benefit, To Sell Is to Serve, Sales Opportunities, and “Closing the SALE” Method
Topics include: The Three C’s of Leadership, Becoming an Effective Coach, Communication for Leaders and Compassion – the Human Side of Leadership
Building a Team Environment
Topics Include: How Teams Work, Communication with the Team, Leading the Team and Motivating the Team.