PEAK Retail Basics: Customer Service

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  • $79.00
  • Regular price $119.00

PEAK Retail Basics: Customer Service

PEAK helps individuals develop customer service, sales and leadership skills which are crucial for in-store retail associates and managers.  These core skills help retail employees become more productive, valued and rewarded in their employment, which in turn provides better in-store performance.  Each course is offered on a stand-alone basis, the individual courses complement one another, and the complete series offers a well-rounded training in retail customer service, sales and human resources. 

PEAK Retail Basics: Customer Service is a self-directed, easy to use online tool that allows users to take the entire PEAK course at their own pace, any time of day.

Retail Council of Canada Member Price : $79.00 (Non - Member $119.00) 

If you are not an active member of Retail Council of Canada, please contact us at for member info and non-member pricing.

PEAK Retail Basics: Customer Service

Keeping the Customer Satisfied

Topics include: Knowing Your Customer, Determining Their Needs, Meeting Their Needs, First Impressions, Building Relationships, Store Appearance, Product Displays & Signage, Employee Interaction

Managing Difficult Situations
Topics include: Communications Breakdown, Perception Problems, Lack of Knowledge/Understanding, Listening Skills, Personality Profiles, Communicating with Other People, The Energy of Emotions, Identifying Complaints or Problems, and Problem-Solving Skills

Above and Beyond
Topics Include: Job vs. Career, Satisfied Customers, Happy Employers and Fulfilled Employees